Make An Appointment
Appointments may be made by telephone.
Routine appointments may be made up to six weeks in advance and are 15 minutes long for a GP and 15 minutes long with a Practice Nurse.
Appointments with our Clinical Pharmacist are available. He is able to help with medication queries, reviews and minor illnesses.
If you have an urgent medical problem that you feel needs attention on the same day, then we have an Urgent Access Clinic every morning from Monday to Friday run jointly by the duty GP and two nurses. This runs from 9.00am on a Monday to Friday. It is not a walk in clinic so please call first and you will be given an appointment time. Appointment times are shorter and in order to keep the session running smoothly we do ask patients to only ask the Clinician to deal with the one urgent matter.
Please do not abuse the urgent appointment system with non-urgent problems as these are best managed during normal surgery when we can give more time.
Telephone Triage and Appointments
We are continuing to use the Telephone Triage system, as we have found this allows us to treat a larger number of patients and offer more services. Using the triage system, we can ensure that each patient is treated by the most appropriate Clinician for their condition, and where necessary a face-to-face appointment will be given. We now have access to a wide range of services which we can offer to our patients, including:
- Doctors
- Nursing Team
- Clinical Pharmacist
- First Contact Physio – Initial physio assessment
- Social Prescriber – Working from Brook Health Centre and Silverstone speaking to patients on the phone or seeing face to face patients
- Weight Management Coach
- Mental Health Practitioner
Telephone Advice
If you would like to talk to a GP or nurse for advice or any problem that does not require an appointment please ask a receptionist to book a telephone consultation. A telephone consultation may also be offered when there are no available face to face appointments.
When given a time for a telephone consultation, please be near your phone. The Clinician when he calls, will only try twice to speak to you.
Online Consultation/Triage (for non-urgent problems)
You can raise non-urgent medical questions, administrative requests and other queries with us on-line. Tell us about your problem and request medical advice. We will respond promptly and within 24/48 hours (Monday to Friday).
This method of communication is for non-urgent queries. If you wish to use this new service, please visit: florey.accurx.com/p/K83620
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel your appointment online but if you prefer to make changes then:
- Phone us.
- Visit the surgery and speak with a receptionist.
Check our opening times
If you need help when we are closed
SMS Texting Appointment Reminder Service
We are now able to send a reminder text message of appointment times and dates to your mobile phone. You will automatically be enrolled for this service but if you do not wish to receive these texts please ask at reception to opt out. Please ensure we have the correct mobile number.
Ultrasound Bookings
If your GP decides you need an Ultrasound scan we will ask you to phone the Ultrasound booking team to book an appointment at your convenience.
Please allow 3 working days (not weekends or bank holidays) for your request to come through to the ultrasound department before you call.
01604 545 645 (Direct booking number)
01604 545 791 (Direct booking number)
Physiotherapy/Podiatry/District Nurses
Although these additional services are available within The Brook Health Centre we are unable to make or change appointments on behalf of patients. Should you wish to contact Physiotherapy or Podiatry please call the patient contact centre on 0330 555 6789. The District Nurses can be contacted on 0300 777 0002.
Alternatives to seeing a doctor
Nurse Practitioners
Nurse practitioners are highly trained nurses who have undergone advanced education, prescribing and clinical training. They can assess and treat most minor illness and can prescribe appropriate medication. They provide an alternative to seeing a doctor if you need to be seen urgently. In most cases the nurse practitioner will be able to deal with your problem without referral to a doctor. If she feels you need to see a doctor she will book an appointment for you.
Practice Nurses
We have a team of highly qualified and experienced practice nurses who are able to perform a variety of tasks including cervical smears, dressings that need attention, blood pressure checks, travel advice and immunisations, blocked ears that need syringing, healthy living and family planning advice, asthma and diabetes checks and medication reviews. They also see patients on the urgent access clinic list suffering from minor ailments such as sore throats and skin rashes. We have two nurse independent prescribers who are able to prescribe any licensed medicine for any medical condition, including some controlled drugs. They have undergone appropriate training and have the skills and knowledge to do so.
Pharmacist
We have a clinical pharmacist who works as part of the practice team.
Kiran Mehta can see patients in his own right for medication reviews, any medication queries or minor illness.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Home visits are for those patients too ill to attend surgery. Except in an emergency please try and call the surgery before 10.30am. Visits are usually made between surgeries during the hours of 12.00pm to 2.00pm