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Patient Participation Group

We are very pleased to announce that thanks to a very generous donation from Towcester Rotary Club the Towcester surgery now has a patient health booth. The health booth provides patients with the opportunity to take their blood pressure and have their weight and height accurately measured at any time that the surgery is open without the need for an appointment.

We would like to encourage our patients to use the facility and ensure that they give the receptionist the blood pressure reading before leaving so that it can be checked by a Clinician and added to their medical record.

The photos show the health booth being used by the Towcester Rotary club President Mr Adrian Harrison.

Summary of Patient Group Activities for 2014 (.doc)

Practice Survey 2013-14

Demographics

We have an active Patient Group which has been established at the practice for a number of years and which meets regularly at the Medical Centre.  The panel is made up of a cross section of patients who meet with the Practice Manager and a Clinician to discuss ways of making a positive contribution to the services and facilities offered by the Practice to the patients. If you are interested in joining the group or just coming along to one of the meetings, please ask for details at the Reception Desk.

The demographics of the group are currently as follows;

Male over 80 7.1% White ethnic group
Female 70-80 28.6% White ethnic group
Male 65-75 21.4% White ethnic group
Female 50-60 14.2% White ethnic group
Female 40-50 7.1% Other ethnic group
Female 30-40 21.4% White ethnic group

The demographics of the practice indicate that we have only 1% non-white ethnic group patients and have a higher than average percentage of patients over 75. This would explain why we have a very limited selection of ethnic groups within our patient panel. We would very much like more ethnic groups to join and to see some members from additional age groups.

Expanding the Patient Group - New Membership

In the past 12 months we have continued to make many attempts to encourage additional membership in the light of NHS reforms and the move to give patients more control over how budgets are spent locally on services. Discussions have continued to be held at the bimonthly meetings to decide on the best way of attracting new members both those who are able to attend the meetings and also ‘virtual’ members who can contact us by email. Posters have again been created asking for volunteers and placed within local societies and clubs as well as public places where the well patients might see them, including;

Within the Practice members are always sought through an appeal in the monthly surgery newsletter, via the digital Patient call screen and notice boards and by information slips on reception. The patient update forms currently being handed out on reception to patients also have a section asking patients to advise if they are interested in joining the group and if so to provide their email address The website has also been used to try and attract members to the group and in order to appeal to possibly the younger generation a Facebook page has been established which amongst other things has asked for volunteers to join and give their opinions. We are also looking to write to the Head of Sixth Form at Sponne School to invite students to come to a meeting and discuss what the younger generation would like from their practice.

Despite all our efforts we have not been hugely successful in recruiting new members and have managed only three attending new members and three virtual members. We have decided to request an email address from all newly registered patients and we will consequently send an email inviting them to join the PPG.

Patient Survey

During the Patient Group meetings it was decided that another Patient Questionnaire should be conducted to gain an overview of patient opinion on certain aspects of the Practice. The group decided that this time we should focus on carers. The practice were the proud winners of a Carers award last year and we have continued to strive to identify and help all patients who look after a loved one, neighbour or friend in an unpaid capacity and offer as much help to them as possible. The question structure has been carefully formulated by the members as well as the length of the survey. Once finalised decisions were made as to how to ensure distribution of the survey and the following was decided;

  • The survey should be available on the reception desk
  • The survey should be available on the website
  • The survey link should be available via facebook
  • The survey should be posted to all those patients we have already identified as a carer
  • Patient Group members would volunteer to hand out the survey to patients during surgeries

A copy of the survey was available on the website and could be completed online. The patient group met on March 20th to begin analysis of the survey outcome and commence discussions on the action points as a result. These have been published on the website and on the notice board within the surgery to inform all our patients of the agreed measures to be taken to ensure we provide the best possible service for carers.

Survey Results

Click here to download the Survey Report for 2013/14 (.doc)

Click here to download the Survey Results in chart form (.doc)

To summarise;

  • 75% of responders felt that we could encourage carers to identify themselves and ask for support by publicising more information in the practice
  • 65% of responders felt the best way to involve carers in shaping services would be through a carers focus group
  • 86% know that carers are entitled to a free flu jab and 81% about the existence of Northamptonshire Carers. Disappointingly only 48% know we keep a register of carers
  • 69% of responders felt that a GP surgery should provide someone with knowledge of Carer issues and needs and 69% felt we should provide information and advice on support and benefits
  • 100% of responders felt included in discussions with clinicians about the person they care for and 100% felt they had been provided with enough information about the condition of the person they look after. Only 29% however have been offered information sharing agreements.
  • 69% of responders who are carers found it easy to attend the practice with their own health concerns
  • If the practice were to organise a carers afternoon 81% of responders would like us to provide a foot check by a podiatrist and 90% would like a session on stress relief techniques. These were the two most popular choices.

Key Actions Following The Survey

  • Publicise more information about caring in the practice – we already have a carers noticeboard and publish articles on the website, facebook and in the monthly newsletter. We are proposing to send out additional details to all newly registered patients and ask District Nurses to provide carers information packs to relevant patients visited at home.
  • Establish a local Carers Café within Towcester as a means of engaging carers with each other and establishing a focus group.
  • Explore the establishment of a carers champion - a dedicated member of staff with knowledge of Carer issues and needs that patients are able to speak to regarding help. This need not necessarily be a Clinician but a trained administrator.
  • Offer training to carers from a nurse on how to administer medication to the person cared for
  • Explore providing home visits for carers unable to come to the surgery as they are unable to leave the person they care for.
  • Provide additional staff training to enable them to recognise the needs and concerns of carers.
  • Ensure all carers and cared for are offered information sharing agreements between the Carer and cared for. These can be posted to all carers that we have on our register.
  • A carers afternoon will be organised with a proposed date in May. All carers will be invited to attend for tea and cakes and offered a session with a podiatrist for a foot check and a short session with a wellbeing counsellor to help with stress relief techniques etc. We are proposing to provide transport where needed and hopefully are carers sitting service if required.

Patient Education Promotions

Throughout the year the patient group have been responsible for selecting topical health issues to promote to all other patients by way of a notice board and distribution of information leaflets. The topics chosen were as follows;

Antibiotics Awareness

Seasonal Flu campaign

Hayfever self help guide

Opening Hours

Towcester Monday 8.00am - 7.30pm
  Tuesday 7.30am - 7.30pm
  Wednesday 8.00am - 6.30pm
  Thursday 8.00am - 6.30pm
  Friday 8.00am - 6.30pm
Silverstone Monday 8.00am - 12.00 noon 2.00 - 6.00pm
  Tuesday 8.00am - 12.00 noon 2.00 - 6.00pm
  Wednesday 8.00am - 12.00 noon 2.00 - 6.00pm
  Thursday 7.30am - 12.00 noon 2.00 - 6.00pm
  Friday 8.00am - 12.00 noon  

Practice Survey 2012-13

Demographics

We have a patient participation group who meet every eight weeks at the surgery for one hour. The panel is made up of a cross section of patients who meet with the Practice Manager and a Clinician to discuss ways of making a positive contribution to the services and facilities offered by the Practice to the patients. If you are interested in joining the group or just coming along to one of the meetings, please ask for details at the Reception Desk.

The demographics of the group are currently as follows:

Male over 80 7.1% White ethnic group
Female 70-80 35.7% White ethnic group
Male 65-70
21.4% White ethnic group
Female 65-70
14.3% White ethnic group
Male 60-65 7.1% Other ethnic group
Female 55-60 14.3% White ethnic group

The demographics of the practice indicate that we have only 3.8% non-white ethnic group patients and have a higher than average percentage of patients over 75. This would explain why we have a very limited selection of ethnic groups within our patient panel. We would very much like more ethnic groups to join and to see some members from additional age groups.

Expanding the Patient Group - New Membership

In the past 11 months we have made many attempts to encourage additional membership in the light of NHS reforms and the move to give patients more control over how budgets are spent locally on services. Discussions have been held at the bimonthly meetings to decide on the best way of attracting new members and it was decided that we should aim for both members who are able to attend the meetings and also ‘virtual’ members who can contact us by email. Posters were created asking for volunteers and placed in local public places where the well patients might see them, including:

  • Waitrose
  • The Coop
  • The Library
  • Towcester Leisure Centre
  • Silverstone village notice board.
  • Towcester Rotary Club
  • Towcester Lions
  • Towcester Conservative Club
  • Towcester British Legion
  • The Food Bank

An article was also written and posted on the local website ‘About My Area’ for three consecutive months appealing for patient opinions through Patient Group membership.

Within the Practice members are always sought through an appeal in the monthly surgery newsletter, via the digital Patient call screen and notice boards and by information slips on reception. The patient update forms currently being handed out on reception to patients also have a section asking patients to advise if they are interested in joining the group and if so to provide their email address The website has also been used to try and attract members to the group and in order to appeal to possibly the younger generation a Facebook page has been established which amongst other things has asked for volunteers to join and give their opinions. We are also looking to write to the Head of Sixth Form at Sponne School to invite students to come to a meeting and discuss what the younger generation would like from their practice.

Despite all our efforts we have not been hugely successful in recruiting new members and have managed only three attending new members and two virtual members.

Patient Survey

Patient Participation Group Carers Survey

As a patient, please take the time to complete this survey so that we can try to improve the services we offer to those who care for others on an unpaid basis. You may not consider yourself a Carer but if you look after a loved one, friend or neighbour who would not be able to cope without your help as they suffer from a physical or mental disability this makes you a carer.

Click here to complete the survey.

Survey Results

Patient Survey Results for January 2012

Click here to download the results for the Patient Survey - January 2012 (.pdf)

If you have any comments on the results of the survey, please let us know.

During the Patient Group meetings it was decided that a Patient Questionnaire should be conducted to gain an overview of patient opinion on certain aspects of the Practice. The group decided that we should focus not on satisfaction with clinical issues but on satisfaction with ambience, surroundings, opening times and clinics provided. The question structure was carefully formulated by the members as well as the length of the survey. Once finalised decisions were made as to how to ensure distribution of the survey and the following was decided:

  • The survey should be available on the reception desk
  • The survey should be available on the website
  • Patient Group members would volunteer to hand out the survey to patients during surgeries

A copy of the survey is available on the website. As it is still on-going we do not yet have any results to publish. The patient group will meet on May 16th to begin analysis of the survey outcome and commence discussions on the action points as a result. These will be published on the website and on the notice board within the surgery to inform all our patients of the agreed measures to be taken to ensure increased patient satisfaction.

The results and action points from the previous survey are available on our website but to summarise the changes made;

Weighing Scales made available for patients to use anytime

Local newspapers provided in the waiting room

Family Planning Clinic established on Friday mornings

Ambulatory Blood pressure monitors made available to patients

Normal Blood Pressure monitors available to lend to patients

Establishment of SMS texting service as appointment reminder

Patient Group members would volunteer to hand out the survey to patients during surgeries

The survey was slightly adapted to reflect differences at Towcester and Silverstone surgeries and handed out at both.
A copy of the survey is available in the box at he bottom of the page.

Analysis of the survey results was conducted by group members and the information converted into

At our group meeting in January this year we discussed the results of the survey and what if anything we could practically act upon on behalf of the patients. The following conclusions were drawn:

Towcester

Opening Times Patients are overwhelmingly happy with these
Advanced Booking Patients are overwhelmingly happy with 6 weeks
SMS Texting Just over half would like to sign up
Music in the waiting room Vast majority want playing of CD’s to continue
Booking Appointments Vast majority book by telephone. Few use website
What is the website used for Very few use it. Those who do order repeat prescriptions mostly
Clinics patients would like Well man and woman most favoured as well as family planning and healthy eating
Additional facilities Most favoured a self appointment check in screen followed by loan service of Blood pressure monitors and provision of weighing scales
Waiting room facilities Patients would overwhelmingly like daily newspapers

Silverstone

Opening Times Patients are overwhelmingly happy with these
Advanced Booking Patients are overwhelmingly happy with 6 weeks
SMS Texting Just over half would like to sign up
Music in the waiting room Vast majority want playing of CD’s to continue
Booking Appointments Vast majority book by telephone. Few use website
What is the website used for Very few use it. Those who do order repeat prescriptions mostly
Clinics patients would like Well man and woman most favoured
Additional facilities Most favoured modern weighing scales followed by loan service of Blood pressure monitors
Waiting room facilities Patients would overwhelmingly like daily newspapers

Patient Education Promotions

Throughout the year the patient group have been responsible for selecting topical health issues to promote to all other patients by way of a notice board and distribution of information leaflets. The topics chosen were as follows;

Antibiotics Awareness

Seasonal Flu campaign

Hayfever self help guide

Choose Well Campaign

GP Educational Talks

During the year one of our GP's has kindly given brief talks at the meetings on selected health issues. This year they have been Osteoporosis, Menopause, Skin Cancer and Diabetes. These are well received and very informative.

Christmas Luncheon

In December this year the Patient group joined all the Clinicians for a Christmas lunch in the meeting room. This was also well received and gave everyone a chance to chat about various topics.

Those Areas to be acted upon

  • SMS texting for appointment reminders and DNA’s has been implemented.
  • Promotion of the website and the facility to book online is in hand.
  • Well man and Well Woman clinics have been attempted before but patients were invariably unable to make clinic times. It would therefore be better to offer well man and woman appointments however in order not to overwhelm clinicians with ‘well’ patients it may be better to offer them at significant ages such as at 40, 50, 60 and 65 (Milestone MOT’s).
  • Family planning clinic has been established on Friday mornings with our two female GP’s from 9.00 - 11.00am.
  • The self appointment check in screen has been investigated but the layout of the reception area at Towcester would not make it feasible.
  • Two new ambulatory blood pressure monitors have been purchased by the Practice and are being lent to patients on the advice of a Clinician for 24 hour measurements to be taken. In addition at Silverstone we have had a very kind donation of a blood pressure monitor in the waiting area for use by patients whenever the surgery is open.
  • A set of modern weighing scales are to be provided at Silverstone surgery as well as a set for use in a public area within the Towcester reception area.
  • Provision of daily newspapers at no extra cost to the surgery is being investigated.

WANTED – PATIENTS OPINIONS!

We would like to hear what you think of our current services and what you would like to see us offer in the future. GP Commissioning is not far away now and it will be up to you the patient to tell us how you want your money spending.

We have a patient participation group already who meet every 6 weeks at the surgery for one hour to put forward ideas and opinions on how we can make things better. We would like to hear from all age groups from young mums to carers and young professionals. If you cannot spare the time to attend the meetings then why not become part of our virtual patient group and contact us by email. In turn we will take your suggestions to the meetings and let you know the outcome.

The idea of the group is not to be a platform for individual complaints but to be a voice for your age or social/ethnic group and tell us what you do and do not like or provide positive suggestions on how we can better serve the community

For more information contact Julia Jones, one of the practice managers at the surgery.

Click here for the Patient Participation Group Online Application form to join the group

Your Neighbourhood Professionals Nadia Hoberg Winstone Towcester Physiotherapy Clinic
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Brook Health Centre & Silverstone Surgery - Brook Health Centre, Swinneyford Road, Towcester, NN12 6HD
  • Telephone 01327 323900
Silverstone Surgery - Whittlebury Road, Silverstone, NN12 8UN
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Nadia Hoberg Winstone Towcester Physiotherapy Clinic
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