WE ARE OPEN AS USUAL
PLEASE CONTACT US IF YOU ARE WORRIED ABOUT YOUR HEALTH OR A MEMBER OF YOUR FAMILY
Please be advised that we have made the decision that all appointments at the surgery will now be a telephone appointment. The clinician will call you to arrange for you to be seen if needed, DO NOT come to the surgery.
For all prescription requests please call or order online. Access to online ordering can be arranged by calling reception on 01327 323900.
We thank you for your co-operation at this difficult time.
EXCITING NEWS!
An Extended Access Hub will be available at Brook Health Centre as of Monday 1st October. Pre-bookable appointments available now, speak to Reception for more details!
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Friends and Family Test
CLICK HERE to provide feedback on our service
Welcome To The Practice
***WE ARE OPEN AS USUAL***
PLEASE CONTACT US IF YOU ARE WORRIED ABOUT YOUR HEALTH
Advice for parents during coronavirus
Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.
Click here to download helpful advice for parents
PRESCRIPTIONS CAN NOW ONLY BE COLLECTED WHENEVER THE SILVERSTONE SURGERY IS OPEN
BETWEEN 8AM - 1PM and 2PM AND 6PM - MONDAY TO FRIDAY
THE TELEPHONE AT SILVERSTONE WILL BE ANSWERED ALL DAY FOR QUERIES AND TO MAKE APPOINTMENTS FOR TELEPHONE TRIAGE CALLS. WHILST WE ARE IN THE COVID PANDEMIC, ALL PATIENTS WILL BE SEEN AT THE BROOK HEALTH CENTRE. AS THE BHC IS A LARGE, MODERN BUILDING, IT IS BETTER FOR THE SAFETY OF PATIENTS AND STAFF, AS IT ALLOWS THE CORRECT SOCIAL DISTANCING TO BE CARRIED OUT AT ALL TIMES.
IMPORTANT NOTICE - PLEASE READ
IMPORTANT INFORMATION ABOUT YOUR PERSONAL AND CONFIDENTIAL MEDICAL INFORMATION. CLICK HERE FOR MORE INFORMATION
ALTERNATIVELY PLEASE VISIT http://content.digital.nhs.uk/patientconf
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Practice News
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03Jun 2021
How and why NHS Digital collects, analyses, publishes and shares data collected from GP practices for planning and research.
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11May 2021
Recently, there has been a lot of false information and GP bashing in the media.
We, as a practice, have remained seeing patients face to face on a medical need basis throughout the whole pandemic. Yes - accessing the surgery has been in a different way but if someone has needed seen, they have been. Any changes were brought in to protect the staff to ensure continuity of service we deliver to our patients - sick staff = no service.
Our GPs, nurse practitioners, Pharmacists, nurses, health care assistants and many other team members have all seen people throughout the last 15 months and this is not going to change.
Our workload has increased hugely since this time last year, not taking into account that we have delivered over 2,500 flu vaccinations in the Autumn and 5,000 Covid vaccines since January as well.
Please understand that every member of the practice team has gone above and beyond their job, sometimes at a cost to themselves (and sometimes their family) to ensure that the patients get the best possible care that we can deliver.
We do not have any control over hospital appointments, operations or delivery of Covid vaccinations, so please don't shout at us if you can't get what you need at that time - we truly understand your frustrations as we have to try to navigate the system on a daily basis, often with the same outcomes as you.
We will get things wrong occasionally, and are happy to look into anything we could do better, but we never set out to annoy or upset anyone.
Our Doctors and staff are tired. We've been through the same things that you have in this pandemic whilst working harder than ever before and a little understanding and appreciation can go a long way. Shouting or swearing will not be tolerated and can be the straw that breaks the camel's back.
We ask that you be kind to anyone you come in to contact with at the surgery - we are trying our best to make sure every patient gets what they need and the many, many lovely patients we speak to make the job very worthwhile.
Read More »
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23Mar 2021
Commencing April 1st, we are introducing a new on-line system to complement our services for any non urgent query.
Read More »
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