Important Information for Brook Health Centre and Silverstone Surgery Patients
MONDAY 20th September - NHS NATIONAL IT ISSUES
Please be aware there is major incident with the HSCN nationally which is impacting multiple web based platforms including GP clinical systems. Technical teams are currently performing diagnostics and liaising with internet service providers. We apologise for any inconvenience caused.
Telephone Triage and Appointments
We are continuing to use the Telephone Triage system, as we have found this allows us to treat a larger number of patients and offer more services. Using the triage system, we can ensure that each patient is treated by the most appropriate Clinician for their condition, and where necessary a face-to-face appointment will be given. We now have access to a wide range of services which we can offer to our patients, including:
First Contact Physio – Initial physio assessment
Social Prescriber – Working from Silverstone and seeing face to face patients
Weight Management Coach
Mental Health Practitioner
Urgent Information Regarding Blood Tests
There is a NATIONAL shortage of Blood bottles in the UK.
Therefore we will be unable to do routine bloods for the foreseeable future and we need to cancel all routine blood tests and only book those patients that are Urgent or Clinically required
Advice for parents during coronavirus
Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.
Click here to download helpful advice for parents
Do I still need to wear a face covering when I visit Brook Health Centre or Silverstone Surgery?
Even after 19th July, we have been asking everyone who comes into the building to wear a face covering. Despite it no longer being mandatory outside of the NHS, face coverings have been shown to significantly reduce the chances of spreading infection.
To support those who are clinically vulnerable we are asking everyone to show respect and continue to wear a face covering. Our clinical staff will always wear a face covering during your consultation. Our clinical staff come into close physical contact with you and many other patients and so this will help protect you.
A National Covid Vaccine Booster Program has been put in place by the Government and we are currently planning the clinics for these vaccinations to be given to patients.
All eligible patients will be contact by the Practice when they are able to book their booster vaccine. Please DO NOT contact the practice to book your vaccination unless you have been asked to do so.
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There is a CONTINUED NATIONAL shortage of Blood bottles in the UK which means we are unable to carry out routine bloods for the foreseeable future.
We will continue to cancel all routine blood tests and only book those patients that are Urgent or where a blood test is Clinically required.
Further updates and a date for restarting routine blood tests will be provided when we receive the information.
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We are making some changes to the repeat prescription ordering process so have prepared this document to describe the system that we are implementing from 6th September 2021.
Patients often ask why a prescription takes time to issue. Surely it is a matter of just printing it off and signing it! Unfortunately, this is not the case. Prescriptions are important medical documents, and the doctor needs to perform a number of checks before signing them in order to ensure the best possible care to the patient.
These checks vary and may include blood tests or Blood pressure checks.
We are currently in the process of phasing out ordering of repeat prescriptions over the telephone.
I hope that this short guide will help explain the prescription process at the practice.
Please allow two working days (48 hours) notice for repeat prescription processing. Ensure you have enough medication when requesting a repeat prescription and remember to include enough to cover for Bank Holiday closures.
If you are going on holiday, please put your request in at least a week ahead and indicate on the slip the date that you are going away.
If requesting a one-off prescription this may occasionally take longer than two working days (48 hours) as they need to be re-authorised by a clinician.
Housebound patients - We will accept calls between 9.30 and midday for those patients we have registered at the practice as Housebound, telephone (01327) 323924.
If the clinician has indicated that you need to be seen prior to your next prescription it is because you require medical checks in order to assess that the medication that you are on is still correct. In this case, please arrange a triage call to see a clinician two weeks before your medication is due.
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