Total Triage System – Extended Hours from 1st March 2025
Submit a new request via Accurx (open 7.30am to 6.30pm)
What’s Changing?
From 1st March 2025, we are extending our triage hours to 7.30am – 6.30pm, allowing more time for patients to submit requests.
To ensure safe and effective care, we are also introducing:
- A response time of up to two working days – This allows clinicians to carefully review all requests. You may not receive a same-day appointment, but urgent cases will be prioritised.
- A daily triage request limit – To prevent clinician overload, we will manage requests as follows:
|
Day
|
Maximum Requests
|
|
Monday
|
120 requests
|
|
Tuesday
|
120 requests
|
|
Wednesday
|
100 requests
|
|
Thursday
|
100 requests
|
|
Friday
|
100 requests
|
That means we are actually offering more triage slots than we receive on average, increasing availability for patients.
Read our letter to patients and watch the information video here
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