Repeat Prescriptions

Please Note - Unless you are registered as a Housebound with the Practice we do not accept repeat prescription requests over the phone.

Patients often ask why a prescription takes time to issue. Surely it is a matter of just printing it off and signing it! Unfortunately, this is not the case. Prescriptions are important medical documents, and the doctor needs to perform a number of checks before signing them in order to ensure the best possible care to the patient.

These checks vary and may include blood tests or Blood pressure checks.

I hope that this short guide will help explain the prescription process at the practice.

Repeat Prescriptions

Please allow two working days (48 hours) for repeat prescription processing. Ensure you have enough medication when requesting a repeat prescription and remember to include enough to cover for Bank Holiday closures.

If you are going on holiday, please put your request in at least a week ahead and indicate on the slip the date that you are going away.

If requesting a one-off prescription this may occasionally take longer than two working days (48 hours) as they need to be authorised by a clinician.

Housebound patients - We will accept calls between 9.30am and midday for those patients we have registered at the practice as Housebound, telephone (01327) 323900.

If the Clinician has indicated that you need to be seen prior to your next prescription it is because you require medical checks in order to assess that the medication that you are on is still correct. In this case, please arrange a triage call to see a Clinician two weeks before your medication is due.

How to Request a Repeat Prescription - Brook Health Centre

Prior to requesting a repeat prescription, you will be asked to nominate a pharmacy, who will receive your prescription electronically. All prescriptions will be sent directly to this nominated pharmacy.
Your request can be made by returning the side computer slip that came with your last prescription; and putting it into our letterbox at the practice. If you are attending the practice and do not have a copy, then please complete a repeat prescription request slip which are left in the lobby and place it into the box. Please indicate clearly which items you require and allow two working days (48 hours) for processing and 48 hours for the pharmacist to prepare your medication.
SystmOne Online - Online Service link, found on here SystmOnline - Online Service can be used. Pre-registration to use the online service is required. You may request your repeat prescription from the online service, and this will be sent electronically to your nominated pharmacy.
NHS App for your Smartphone. This allows you to request repeat prescriptions from your phone, with the request being sent on to the surgery. Please allow two working days (48 hours) for processing and 48 hours for the pharmacist to prepare your medication

How to Request a Repeat Prescription - Silverstone Surgery

Silverstone Patients who receive their medication through the dispensary will continue to do so and will not be asked to nominate a pharmacy.
Your request can be made by returning the side computer slip that came with your last prescription; and putting it into our letterbox at the practice or post to Silverstone surgery. If you are do not have a copy of your repeat request slip, then you can obtain one via the practice or fill out one of our blank Prescription ordering forms.
SystmOne Online - Online Service link, found on here SystmOnline - Online Service or on the front page of our website, can be used. Pre-registration to use the online service is required. You may request your repeat prescription from the online service, and this will be sent electronically and issued from the Silverstone Dispensary.
NHS App for your Smartphone. This allows you to request repeat prescriptions from your phone, with the request being sent on to the surgery. Please allow two working days (48 hours) for processing and 48 hours for the pharmacist to prepare your medication
Please indicate clearly which of the items you require and allow two working days (48 hours) for processing to the Dispensary to prepare your medication.

Emergency Prescription Medication (when the surgeries are closed)

If you have completely run out of a medication that you require and is normally on a repeat prescription, please contact NHS 111 or use the website 111.nhs.uk/emergency-prescription to request a limited emergency supply.

Hospital Prescriptions

If you are prescribed new medication by a Hospital Consultant, the hospital will write to the surgery and inform your GP as to the details of your new medication.

This will take some time, so in the meantime the hospital may issue a limited supply of medication to see you through. If you have not received the medication from the hospital, it means that the medication is not urgent, so please bring the paperwork to the surgery and allow 2 working days for processing.

In any event you will be given a copy of the hospital prescription to bring in to your GP. Please do this as soon as you are able in order for us to enter the information on your medical record. We are unable to issue you with any further prescriptions for the medication prescribed by the hospital until we have received this information.

Lost or stolen medication

If a patient reports that medication has been lost or stolen, a written statement is required from the patient. The doctor may not always agree to a re-issue. A register of lost or stolen medication is kept in the surgery. The practice will ask for a police incident number if the lost or stolen medication was for controlled drugs, to ensure that this a legitimate request before issuing a replacement.

If you do require assistance regarding your prescription the prescription clerks will be pleased to help you.

Disposal of Needles

If you use needles to inject medication, it’s your responsibility to dispose of them safely. For example, if you have:

diabetes and use a syringe, injection pen or insulin pen for regular insulin injections
diabetes and need regular finger-prick blood tests using a lancet, to check your glucose level
a severe allergy for which you may need to inject adrenaline from a preloaded syringe or injection pen.

Used needles or other sharps should not be put into

your household waste bin or any other general refuse bin
a container that's not specifically designated for the disposal of sharps

After you’ve used needles, they should be put into a sharps bin immediately. Sharps bins are available on prescription so ask at the surgery.

Once you have disposed of sharps in the bin you should not try to take them out again. Your box must only be filled to the manufacturers’ line, and it should be disposed of every three months even if it’s not full.

While your sharps bin is in use or waiting to be collected, keep it in a safe place so that it's not a risk to other people and out of the reach of children.

Local councils provide a free service to collect full boxes – do not bring them back to the surgery for disposal. To arrange collection of full boxes, call:

South Northants Council Environmental Services on 01327 322344.

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

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