Due to the Coronavirus the appointment system has changed. All appointments will initially be telephone consultations. A Clinician will call you and arrange to see you if necessary. A video consultation may also take place (with your approval).
Please note you will be given an approximate time for the call (15 minutes either way). The Clinician will only try twice so please ensure that you are available to take the call.
Please do not come to the surgery unless a Clinician asks you to.
It is vital that patients with any worries about their general health, contacts the surgery. We are still treating patients for non-Coronavirus conditions.
Please note the information below is for when the situation returns to normal.
Make An Appointment
Appointments may be made by telephone, or book an appointment online via this link Systmonline for which you will need to register for by calling into the surgery.
Routine appointments may be made up to six weeks in advance and are 10 minutes long for a GP and 15 minutes long with a Practice Nurse.
Appointments with our Clinical Pharmacist are available. He is able to help with medication queries, reviews and minor illnesses.
If you have an urgent medical problem that you feel needs attention on the same day, then we have an Urgent Access Clinic every morning from Monday to Friday run jointly by the duty GP and two nurses. This runs from 9.30 am on a Monday and 10.30am Tuesday to Friday. It is not a walk in clinic so please call first and you will be given an appointment time. Appointment times are shorter and in order to keep the session running smoothly we do ask patients to only ask the Clinician to deal with the one urgent matter.
Please do not abuse the urgent appointment system with non-urgent problems as these are best managed during normal surgery when we can give more time.
On Line Consultation/Triage (for non-urgent problems)
A new service starting 1st April 2021
You can now raise non-urgent medical questions, administrative requests and other queries with us on-line. Tell us about your problem and request medical advice. We will respond promptly and within 24/48 hours (Monday - Friday).
This method of communication is for non-urgent queries. If you wish to use this new service, please click/use the link below:
SMS Texting Appointment Reminder Service
We are now able to send a reminder text message of appointment times and dates to your mobile phone. You will automatically be enrolled for this service but if you do not wish to receive these texts please ask at reception to opt out. Please ensure we have the correct mobile number.
If your GP decides you need an Ultrasound scan we will ask you to phone the Ultrasound booking team to book an appointment at your convenience.
Please allow 3 working days (not weekends or bank holidays) for your request to come through to the ultrasound department before you call.
01604 545 645 (Direct booking number)
01604 545 791 (Direct booking number)
Although these additional services are available within The Brook Health Centre we are unable to make or change appointments on behalf of patients. Should you wish to contact Physiotherapy or Podiatry please call the patient contact centre on 0330 555 6789. The District Nurses can be contacted on 0300 777 0002.
Alternatives to seeing a doctor
Nurse practitioners are highly trained nurses who have undergone advanced education, prescribing and clinical training. They can assess and treat most minor illness and can prescribe appropriate medication. They provide an alternative to seeing a doctor if you need to be seen urgently. In most cases the nurse practitioner will be able to deal with your problem without referral to a doctor. If she feels you need to see a doctor she will book an appointment for you.
We have a team of highly qualified and experienced practice nurses who are able to perform a variety of tasks including cervical smears, dressings that need attention, blood pressure checks, travel advice and immunisations, blocked ears that need syringing, healthy living and family planning advice, asthma and diabetes checks and medication reviews. They also see patients on the urgent access clinic list suffering from minor ailments such as sore throats and skin rashes. We have two nurse independent prescribers who are able to prescribe any licensed medicine for any medical condition, including some controlled drugs. They have undergone appropriate training and have the skills and knowledge to do so.
We have a pharmacist who works as part of the practice team.
Kiran Mehta can see patients in his own right for medication
reviews, any medication queries or minor illness.