Total Triage is open for requests from 7.30am to 1.30pm daily Monday to Friday.
The majority of urgent and routine appointment requests for a GP or Clinician, will be made using the online form the patient has submitted. Complete the online form here.
On receipt, your appointment request will be assessed by the triage team, the same day. The team will determine the appropriate service, person, and timescale in which you need to be seen and whether you need a telephone or face-to-face appointment. The triage team includes an experienced Care Navigator and a GP, another Clinican.
The outcome of the triage will be communicated to you by text message or telephone, the same day. If appropriate, you will receive a booking link to book your own appointment, this will avoid you needing to ring the surgery. The triaging GP may be able to deal with your problem the same day, rather than you waiting for an appointment.
Using the triage system, we can ensure that each patient is treated by the most appropriate Clinician for their condition. We have access to a wide range of services which we can offer to our patients, including:
- Doctors
- Nursing Team
- Clinical Pharmacist
- First Contact Physio – Initial physio assessment
- Social Prescriber – Working from Brook Health Centre and Silverstone speaking to patients on the phone or seeing face to face patients
- Health and Wellbeing Coach
- Mental Health Practitioner
You can also raise non-urgent medical questions, administrative requests and other queries with us using this system. Complete an online form here. This service will be open 7.30am to 1.30pm Monday to Friday.
More information in a letter to patients here (PDF, 191KB)
If the patient is not able to complete an online form, a request can be submitted over the telephone.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel your appointment using the following options:
- Online: NHS App
- Phone us.
- Visit the surgery and speak with a receptionist.
Check our opening times
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
- You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
- If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
If you need help when we are closed
SMS Texting Appointment Reminder Service
We are now able to send a reminder text message of appointment times and dates to your mobile phone. You will automatically be enrolled for this service but if you do not wish to receive these texts please ask at reception to opt out. Please ensure we have the correct mobile number.
Ultrasound Bookings
If your GP decides you need an Ultrasound scan we will ask you to phone the Ultrasound booking team to book an appointment at your convenience.
Please allow 3 working days (not weekends or bank holidays) for your request to come through to the ultrasound department before you call.
01604 545 645 (Direct booking number)
01604 545 791 (Direct booking number)
Physiotherapy/Podiatry/District Nurses
Although these additional services are available within The Brook Health Centre we are unable to make or change appointments on behalf of patients. Should you wish to contact Physiotherapy or Podiatry please call the patient contact centre on 0330 555 6789. The District Nurses can be contacted on 0300 777 0002.
Alternatives to seeing a doctor
Nurse Practitioners
Nurse practitioners are highly trained nurses who have undergone advanced education, prescribing and clinical training. They can assess and treat most minor illness and can prescribe appropriate medication. They provide an alternative to seeing a doctor if you need to be seen urgently. In most cases the nurse practitioner will be able to deal with your problem without referral to a doctor. If she feels you need to see a doctor she will book an appointment for you.
Practice Nurses
We have a team of highly qualified and experienced practice nurses who are able to perform a variety of tasks including cervical smears, dressings that need attention, blood pressure checks, travel advice and immunisations, blocked ears, healthy living and family planning advice, asthma and diabetes checks and medication reviews. They also see patients on the urgent access clinic list suffering from minor ailments such as sore throats and skin rashes. We have four nurse independent prescribers who are able to prescribe any licensed medicine for any medical condition, including some controlled drugs. They have undergone appropriate training and have the skills and knowledge to do so.
Pharmacist
We have a clinical pharmacist who works as part of the practice team.
Kiran Mehta can see patients in his own right for medication reviews, any medication queries or minor illness.
Home Visits
Home visits are for those patients too ill to attend surgery. Except in an emergency please try and call the surgery before 10.30am. Visits are usually made between surgeries during the hours of 12.00pm to 2.00pm