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Practice Charter

Click here to download our Practice Charter Patient Leaflet (PDF, 46KB)

Patient Access To Medical Records

In accordance with the Data Protection Act 1998 patients are entitled to request to see their medical records. The records can be viewed on the computer in the presence of a Clinician or a copy can be printed and collected from the practice reception. The request must be made in writing with a signature to the Practice Manager and will be dealt with within 21 days. A GP may refuse the right to release the medical records of a patient in certain circumstances. A fee of £10 will be charged for a copy of electronic medical records and £50 will be charged for copies of paper records.

Zero Tolerance

The practice upholds a zero tolerance policy. Any patient who is violent and/or abusive to doctors, health care professionals or any member of staff on the practice premises will not be seen in the surgery.

Confidentiality - Protection And Use Of Patient Information

The computer system is part of the national programme for IT and connected to the NHS spine. The spine is part of the electronic summary care record which is available to NHS staff involved in your care anywhere in the country and will allow for better care of patients. If you do not want your medical details to be shared on this you are able to opt out. Everyone working for the NHS has a legal duty to keep information about you confidential. We only ever use or pass on information about you if people have a genuine need for it in your own and everyone’s interest. Whenever we can we remove details that identify you.

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