Due to staff training, the surgery will be closed on Wednesday 2nd July 2025 from 12.30pm.
If you need help outside of surgery opening hours, please contact NHS 111 either by phone or the NHS111 website or app. Only call 999 for life-threatening emergencies, such as chest pain, severe bleeding, difficulty breathing, or if someone is unconscious.
Total Triage System – Extended Hours from 1st March 2025
Submit a new request via Accurx (open 7.30am to 6.30pm)
What’s Changing?
From 1st March 2025, we are extending our triage hours to 7.30am – 6.30pm, allowing more time for patients to submit requests.
To ensure safe and effective care, we are also introducing:
- A response time of up to two working days – This allows clinicians to carefully review all requests. You may not receive a same-day appointment, but urgent cases will be prioritised.
- A daily triage request limit –
To prevent clinician overload, we will manage requests as follows:
| Day |
Maximum Requests |
|
Monday
|
120 requests
|
|
Tuesday
|
120 requests
|
|
Wednesday
|
100 requests
|
|
Thursday
|
100 requests
|
|
Friday
|
100 requests
|
That means we are actually offering more triage slots than we receive on average, increasing availability for patients.
Read our letter to patients and watch the information video here
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